# Support Canonical: https://oniradreams.com/en/support Language: en Updated: 2026-11-07 Publisher: Tarsier Vision Ltd Can't find your answer? Email us: **[support@oniradreams.com](mailto:support@oniradreams.com)** We usually reply within 1-2 business days. Please include your **Support ID** (Profile > Privacy and data > Support ID), your device (iPhone/Android), app version and a screenshot if possible. **Please don't include your dream text.** We don't need it to help. **If you're in crisis:** if you're thinking about harming yourself or you're in danger, call your local emergency number now (112 in Turkey and the EU, 911 in the US). Onira is not an emergency service. ## Subscription and billing ### How do I cancel my subscription? Subscriptions are managed by the App Store or Google Play. Deleting the app doesn't cancel it. - **iPhone:** Settings > your Apple ID name > Subscriptions > Onira > Cancel Subscription - **Android:** Play Store > profile icon > Payments & subscriptions > Subscriptions > Onira > Cancel subscription Cancellation takes effect at the end of the current period. You keep Premium until then. ### Is there a free trial, and when am I charged? There is no free trial; the free plan is always available. A paid plan starts when you buy it and is charged to your store account. Renewal is charged within the 24 hours before the period ends. If you don't want it to renew, cancel in the store at least 24 hours before the period ends. ### Can I get a refund? Apple and Google process payments, so they handle refunds: - **App Store:** reportaproblem.apple.com - **Google Play:** Play Store > Payments & subscriptions > Budget & history > the order > Report a problem ### I changed phones or reinstalled, and Premium isn't showing. In the app, go to **Profile > Restore purchases**. Make sure you're signed in with the Apple ID or Google account you subscribed with. ### It says my payment failed. Check that your payment method in the store is up to date. The store may keep Premium active during its grace period. If payment still fails, you move to the free plan. Your dreams are not deleted. ## Gift, quotas and images ### What's the first-dream gift? A full interpretation and the complete scene sequence (3-4 frames) for your first dream, no card needed. It's given once per account **and once per device**, so creating a new account on the same device doesn't renew it. ### What's included for free? Recording dreams is always free and unlimited. After the gift, you get one interpretation summary every 7 days. For every interpreted dream the **first frame** of the scene sequence is sharp; the remaining frames appear as blurred previews. **Your symbols**, the archive at the top of the Insights tab, is free too, and you can try **Go deeper** once per account. ### What do I get with Premium? **30 dream images per month** (20 in Turkey), up to 5 per day, up to 10 interpretations per day and 30 follow-ups per month (up to 3 per dream). The **Onira Premium** card at the top of **Profile** shows what's left on one line: "Images left this month: 19 / 20 · follow-ups: 27 / 30". Daily limits reset at 00:00 UTC, monthly ones at the start of each month. ### How many frames is a "dream image"? What does one credit cover? A dream isn't drawn as a single picture but as a **scene sequence of 3-4 frames** that follows how the dream unfolds. The quota counts sequences: **one dream = one image credit.** The number of frames doesn't change that; every frame of the same dream comes out of the one credit. With 20 credits you can illustrate 20 dreams, full sequence each. ### How long do interpretations and images take? After you send a dream, the interpretation screen takes **about 30 seconds**: your text is read layer by layer and the reading arrives across that time. The frames are then drawn **in parallel**: the first frame appears in about 11 seconds and a 4-frame sequence finishes in about 15 seconds. At busy times, or when a frame is redrawn with the backup model, it takes longer. You can start reading your interpretation while you wait, and leaving the screen doesn't stop anything: the dream waits in your journal with an **Analyzing** badge. ### Can I regenerate a dream's image or interpretation? Yes. A dream's interpretation can be generated up to **2 times** (including the first). For images the cap is per sequence: the frames of the sequence **plus 2 regenerations**, so you can redraw frames you don't like twice in total. Regenerating within the same dream **does not use another image credit**. ### An image failed or showed an error. Did I lose a credit? No. Anything not delivered doesn't count against your quota: if one frame is rejected by the filter, the rest of the sequence is still shown and your credit stays. Try again shortly. ### The interpretation didn't fit or felt generic. Tap 👎 under the interpretation. We use this feedback to improve. Answering the context questions (how you woke up, what's on your mind) makes readings more personal. ### I saw an inappropriate interpretation or image. Tap **Report** next to the interpretation or image and choose a reason (Inappropriate, Wrong or irrelevant, Disturbing). We review every report. You can also email [support@oniradreams.com](mailto:support@oniradreams.com) with a screenshot. ## Go deeper and your symbol archive ### What is "Go deeper" and how many do I get? At the end of an interpretation you'll find ready-made questions about your own dream (**Go deeper**). Tap one and your dream is read again through that question, giving you a short follow-up reading of one or two paragraphs. It isn't a chat: each question is a one-off reading. Your questions and their answers are stored with the dream, stay on the dream's detail screen and are included when you export your data. - **Free:** one follow-up per account, as a taster; after that it opens with Premium. - **Premium:** **3 per dream**, 30 per month. The section heading shows what's left: "Follow-ups left: 2 / 3". If the connection fails you don't lose a credit and can ask the same question again. Dreams treated as sensitive don't show the Go deeper section. ### What is "Your symbols" — is it paid? **Your symbols**, at the top of the **Insights** tab, lists the symbols from your interpretations (door, water, road…) with the number of dreams each appeared in, and you can switch between **This month** and **All**. The archive and the symbol pages are **free**: tap a symbol to see the dreams it appeared in. The **"This symbol in your dreams"** summary on a symbol page is for Premium: short excerpts from the dreams containing that symbol are read, and how the symbol keeps returning for you is written up. It needs at least 2 dreams, and no excerpt is sent if your AI permission is off. Dreams that received a crisis response or are treated as sensitive don't enter the archive. ## Language and settings ### How do I change the app language? Go to **Profile > Language** and choose English or Turkish. Interpretations follow the language you choose. ### How do I change my morning reminder? In **Profile > Reminder > Wake-up reminder** you can turn the reminder on or off and pick its time. If reminders don't arrive, check that notifications for Onira are enabled in your phone's settings. ### Are my voice recordings stored? No. Your recording is only passed on for transcription and isn't kept. Your dream is saved to your journal as the transcribed text. ## Privacy and your data ### Who are my dreams shared with? Only if you consent, your dream is sent to AI services to create interpretations and images. No ads, and your data is never sold. Details: [Privacy Policy](https://oniradreams.com/en/privacy). ### Can I lock the app on my phone? Yes. Turn on **Profile > Privacy and data > App lock**: Onira asks for Face ID, your fingerprint or your phone passcode every time it opens. It also asks when you come back after being away for more than 30 seconds, and the dream on screen is hidden while you're out of the app. Turning the lock off asks for your identity too, so someone holding your phone can't switch it off. Your phone needs a screen lock (passcode or Face ID) set up first. The lock works in the app on your phone, not in the browser. ### Can I withdraw my AI consent? Yes: tap **Profile > Privacy and data > AI permission**, then choose **Withdraw permission**. Interpretation, transcription and images turn off. Your dream journal stays, and you can keep writing dreams. You can give permission again anytime. ### Can I export my dreams as a PDF or text file? Yes: **Profile > Privacy and data > Export my dreams > PDF** or **Text (TXT)**. Your dreams and interpretations are collected with their dates in one readable file you can save or share anywhere. The file is created on your phone, never sent to our servers, and the temporary copy is deleted after you share it. This section opens once your journal has its first dream. ### How do I export all of my data? **Profile > Privacy and data > Export my data (JSON).** Your data is prepared as a JSON file you can save or share anywhere. It's made for moving your data elsewhere rather than reading it; for a readable copy, use the PDF or TXT above. ### How do I delete my account and data? **In the app:** 1. Tap **Profile > Privacy and data > Delete my account and all my data**. 2. If you like, use **Export my dreams (PDF or Text)** or **Export my data (JSON)** first to keep a copy of your dreams. 3. Confirm. **This cannot be undone.** **Deleted:** local data on your device and its encryption key; on the server, your dreams, interpretations, dream image files, personalization answers, daily log (streak, sleep quality, wake-up feeling), report notes, consent and usage records, and your account. **Kept:** anonymous usage counts that don't directly identify you, a one-way device hash that prevents the free gift from being reused, and subscription event records with the user ID cleared (deleted automatically after 14 months; while the account exists, records needed for financial obligations). Retention periods are in section 7 of the [Privacy Policy](https://oniradreams.com/en/privacy). **Can't access the app?** Email [privacy@oniradreams.com](mailto:privacy@oniradreams.com) with the subject "Delete my account" and your **Support ID**. It's shown in the app on the **Support ID** row at the bottom of **Profile > Privacy and data** (format ON-XXXXX-XXXXX). The **"Send a data request (GDPR/KVKK)"** button there drafts an email with your ID already included. Because accounts are anonymous, this ID is the only way we can verify the request is yours. If you can't find your Support ID, you'll need to delete your data from within the app. We complete requests within **30 days** and let you know. **Important:** deleting your account does not cancel your subscription. To stop being charged, cancel in the App Store or Google Play (see above). ## Still need help? **[support@oniradreams.com](mailto:support@oniradreams.com)** · Privacy requests: [privacy@oniradreams.com](mailto:privacy@oniradreams.com) · Press and general: [hello@oniradreams.com](mailto:hello@oniradreams.com)